Terms of Use

Last updated: January 2026

1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of the TagTrek mobile application, website, and related services (together, the "Service") operated from England, United Kingdom.

By creating an account, scanning a QR tag, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Description of Service

TagTrek is a QR code-based tagging system designed to help reunite lost items with their owners. The Service allows you to:

  • Create digital tags for your belongings with QR codes that can be printed and attached to items.
  • Control what information is visible when someone scans your tag, with three modes: Normal, Travelling, and Lost.
  • Receive notifications when your tags are scanned.
  • Communicate anonymously with people who find your items via in-app messaging.

People who find tagged items ("Finders") can scan the QR code to view tag information and contact the owner without needing to create an account.

3. Eligibility

You must be at least 16 years old to create an account and use the Service. By using the Service, you confirm that you meet this age requirement.

4. User Accounts

You may create an account using Apple Sign-In, Google, or Facebook authentication. You are responsible for:

  • Providing accurate information when creating your account.
  • Maintaining the security of your account credentials.
  • All activity that occurs under your account.

You must notify us immediately if you suspect unauthorised access to your account.

5. Subscriptions and Payments

5.1 Free Tier

The free tier allows you to create a limited number of tags. Advertisements may be displayed while using the Service on the free tier.

5.2 Premium Tier

The premium subscription provides unlimited tags, an ad-free experience, and access to additional features. Subscription pricing and billing are managed through the Apple App Store or Google Play Store via RevenueCat, our subscription management provider.

5.3 Refunds

Refund requests are handled by the respective app store through which you made the purchase (Apple App Store or Google Play Store) in accordance with their refund policies.

6. Tag Owner Responsibilities

As a tag owner, you agree to:

  • Provide accurate and truthful information on your tags.
  • Not use tags for any unlawful, fraudulent, or deceptive purpose.
  • Not upload inappropriate, offensive, or illegal content (including photos and messages).
  • Accept responsibility for all content you upload to the Service.
  • Not use tags to track, stalk, or monitor other people without their knowledge and consent.

7. Finder Responsibilities

If you scan a TagTrek QR code, you agree to:

  • Not misuse any information obtained from the tag (including addresses, phone numbers, and email addresses).
  • Not harass, threaten, or otherwise abuse the tag owner via the messaging system or any contact details provided.
  • Respect the anonymous nature of the chat system.
  • Not attempt to circumvent CAPTCHA verification or session controls.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Harass, abuse, threaten, or harm other users.
  • Impersonate any person or entity or provide false information.
  • Attempt to gain unauthorised access to our systems, other users' accounts, or data.
  • Use automated tools, bots, or scripts to access or interact with the Service.
  • Send spam, unsolicited messages, or bulk communications through the messaging system.
  • Interfere with or disrupt the Service or its infrastructure.
  • Circumvent rate limits, CAPTCHA protections, or other security measures.
  • Share or redistribute CAPTCHA-verified session URLs to bypass access controls.
  • Use the Service to collect personal data about other users without their consent.

9. Content and Intellectual Property

9.1 Your Content

You retain ownership of all content you upload to TagTrek (including item photos, descriptions, and messages). By uploading content, you grant us a worldwide, non-exclusive, royalty-free licence to use, display, and distribute that content solely as necessary to provide the Service (for example, showing your item photo to someone who scans your tag).

9.2 Our Content

The TagTrek name, logo, branding, application code, and website design are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our content without prior written permission.

10. Anonymous Messaging

The Service provides anonymous messaging between finders and tag owners. Please note:

  • We do not guarantee delivery of messages or that recipients will respond.
  • Tag owners may close or block conversations at any time.
  • Conversations are automatically archived after 30 to 90 days of inactivity.
  • We may remove messages or conversations that violate these Terms.
  • You must not use the messaging system to send threatening, abusive, or illegal content.

11. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK data protection law.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

  • We do not guarantee that finders will contact you, return your items, or act in good faith.
  • We are not responsible for the actions or conduct of finders, tag owners, or any third party.
  • We do not guarantee uninterrupted or error-free operation of the Service.
  • We are not liable for damage to, loss of, or theft of physical items or QR tags.
  • We make no representations about the suitability of the Service for any particular purpose.

13. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales:

  • Our total liability to you for any claims arising from or related to the Service shall not exceed the total amount you have paid to us in the 12 months preceding the claim, or £50, whichever is greater.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the laws of England and Wales.

14. Termination

14.1 By Us

We reserve the right to suspend or terminate your account if you violate these Terms, engage in prohibited conduct, or if we are required to do so by law. Where practicable, we will provide notice before termination.

14.2 By You

You may delete your account at any time through the app settings. Upon account deletion, all your data (profile, tags, conversations, messages, and notification tokens) will be permanently deleted in accordance with our Privacy Policy.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Any QR codes you have printed will no longer display your tag information. Sections of these Terms that by their nature should survive termination (including limitations of liability and governing law) will continue to apply.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We will make reasonable efforts to notify you of material changes. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

17. Contact

If you have questions about these Terms of Use, you can reach us at: